Real examples
No one tracks how much Canadians lose to storage fees. In the US, the three biggest storage companies earn about US$730 million a year from add-on charges, mostly storage insurance.
US figure, shown for comparison. Source: 2025 annual reports from Public Storage, Extra Space and CubeSmart.
In Canada, a Quebec class action says a $1 first month at Public Storage came to $60.87 after fees and tax. (Lambert Avocats; not yet authorized by a judge.)
These are illustrative, typical examples, not real named cases or companies. Every situation depends on your contract and facts.
Surprise “admin fee” on day one
What happens: You booked a unit advertised at a low first-month price, and at signing an extra administration fee was added.
Why it may be challengeable: If the fee wasn't clearly disclosed up front, the advertised price may have been misleading, which is the kind of practice Consumer Protection BC looks at.
Lock cut after one late payment
What happens: You were a few days late, and the facility cut your lock and charged a large lock-cut fee.
Why it may be challengeable: Check whether your contract allows this, how much notice it needed, and whether the fee is reasonable compared to the actual cost.
Late fees stacking every month
What happens: A small late balance grew because of repeated late fees, plus fees on fees.
Why it may be challengeable: Fees not in the contract, or out of proportion to the amount owed, can often be disputed.
Charged after moving out
What happens: You emptied the unit and told staff, but kept getting billed.
Why it may be challengeable: If you gave notice the way the contract says, later charges may be challengeable. Written proof of your notice helps.
Auction threat with little notice
What happens: You got a message saying your things will be sold in a few days unless you pay everything, including new fees.
Why it may be challengeable: Sales and disposals should follow the notice your contract requires. Ask for an itemized statement and dispute in writing right away.
Unexplained “cleaning” or “disposal” fee
What happens: After move-out, a cleaning or disposal charge showed up on your card.
Why it may be challengeable: Ask what the fee is for and where it is in the contract. A chargeback may be an option if you didn't authorize it.
Insurance you didn't agree to
What happens: A monthly “protection plan” was added without you choosing it.
Why it may be challengeable: A charge you never agreed to can usually be disputed in writing, and with your card issuer.
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