Frequently asked questions

Often, yes, especially if you act quickly. Contact the facility in writing, ask exactly what is owed and how to get access, and keep proof. If you dispute part of the amount, say so in writing. Some people pay under protest to get their things back and then dispute the charges afterwards. According to People's Law School, self-storage operators generally don't get a lien under BC's Commercial Liens Act, so what they can hold back depends on your contract (People's Law School: Commercial liens). Check this with Legal Aid BC or a lawyer.

You likely owe rent you agreed to for the time you used the unit. Fees that aren't in your signed contract, or that are unreasonable, may be disputable. Ask for an itemized statement in writing and compare each line to your contract.

Act as soon as possible. Card chargebacks: time limits are set by your card issuer and network and vary, often around 120 days, so call your issuer right away. Legal claims: in BC, the basic limitation period for most claims is generally 2 years from when you discovered the claim under the Limitation Act (BC Laws). Exceptions exist, so confirm your deadline with Legal Aid BC, Access Pro Bono or a lawyer. The Civil Resolution Tribunal: small claims also has information.

Put your request in writing, keep copies, and ask for the contract clause they rely on. You can complain to Consumer Protection BC, and you may be able to file a claim with the Civil Resolution Tribunal: small claims (small claims up to $5,000). Get legal advice quickly if your items are about to be sold. Tell us what happened and we can help you organize it.

Usually not. A self-storage unit generally isn't a home, so the Residential Tenancy Act usually doesn't cover it. Consumer law and your contract apply instead.